INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does delivery take?

Your order arrives in 2–4 working days in major cities and 3–6 days nationwide.

Do you deliver all over Pakistan?

Yes! PawJoy ships nationwide to your doorstep.

What payment methods do you accept?

We accept Cash on Delivery and Bank Transfer,

What if I receive a damaged product?

Just share a photo/video within 24 hours. We’ll replace it right away, no stress!

Are your products safe for pets?

Yes! Every item is pet-safe, fresh, and quality checked before shipping.

How do I choose the right food or toy for my cat?

Tell us your cat’s age, habits, and personality, and we’ll guide you with the perfect pick.

Can I return or exchange an item?

Yes! Unused items can be returned/exchanged within 3 days of delivery.

How can I contact PawJoy support?

You can reach us anytime through Instagram DMs or WhatsApp, and we reply super fast!

Do creamy treats have any age or daily limit for cats?

Yes! Creamy treats are safe for all ages, but they should be given in moderation. For kittens and adult cats, 1–2 sticks per day is enough. Treats should stay around 10% of their daily diet to keep their tummy happy and healthy.

Why Choose PawJoy?

1. Fresh, Safe & Trusted Products

Every item is carefully checked so your cat gets only clean, safe, and authentic goodies.

2. Fast Delivery Across Pakistan

Your pet doesn’t have to wait long — we deliver quick, reliable, and right to your doorstep.

3. Customer Support That Actually Cares

Message us anytime on Instagram or WhatsApp — we reply fast and guide you like real pet parents.

4. Perfect for Beginners & Busy Owners

From food to toys, we help you choose exactly what your cat needs — simple, stress-free, friendly.

5. Cute, Premium & Affordable

We keep everything budget-friendly without compromising on quality or your pet’s happiness.

6. A Brand Made With Love

PawJoy was created for people who treat their pets like family — because we do too. 💛🐾

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS